HELP CENTER
Everything You Need to Know
WHAT IS YOUR RETURN POLICY?
All sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. SteliDesign reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
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We believe deeply in the quality of our products and know that our products are better in real life than they appear online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you received the product in the mail.
DO YOU OFFER GIFT CARDS?
We would be delighted to offer gift cards. Please navigate to Gift Card option under the Shop to purchase one. We have a variety of options and you can create one with a custom amount too.
WHAT ARE THE PAYMENT OPTIONS?
You can pay with a credit card, ApplePay, PayPal, Pay Later. Regardless of what you choose please know your payment is secure. If you need any additional options or have questions please email us at stela@steli.design
WHAT'S YOUR PRIVACY POLICY?
Our privacy policy, which sets out how we will use your information, can be found here. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
WHAT ARE YOUR TERMS AND CONDITIONS?
SteliDesign (www.stelidesign.com) owns and operates this website. This document governs your relationship with www.stelidesign.com. Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.